Last updated: October 2026
This policy covers digital products sold by Sink In Serenity (sinkinserenity.com), such as the Screen to Home Lookbook. We want you to feel confident buying from us, so we have kept it short and plain.
What you are buying
Our products are digital downloads (PDF ebooks and guides). Nothing physical is shipped. Once your payment is confirmed, you receive a download link by email straight away.
Refunds
You can ask for a full refund within 7 days of purchase if:
- your download link did not arrive, or the file will not open and we cannot fix it for you;
- you were charged twice for the same product; or
- the product is materially different from how it was described on our website.
Because digital files can be downloaded and kept instantly, we do not normally offer refunds for a simple change of mind after the file has been downloaded. If something about your purchase has disappointed you, please write to us anyway. We read every message and will try to make it right.
Cancellations
All our products are one-time purchases. There are no subscriptions or recurring charges to cancel. An order can be cancelled for a full refund at any time before the download link has been used.
How to request a refund or cancellation
Email hello@sinkinserenity.com with your order number (or the email address you used to buy) and a line about what went wrong. We reply within 2 business days.
How refunds are paid
Approved refunds go back to your original payment method. They are usually processed within 5–7 business days, although your bank or card provider may take a few extra days to show the money in your account.
Products bought from other retailers
Furniture, decor and other items we link to are sold and shipped by third-party retailers such as Amazon. Returns and refunds for those items are handled by the retailer under their own policies.
Contact
Sink In Serenity · hello@sinkinserenity.com